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Customer Success Specialist

Eindhoven, Noord-Brabant, NetherlandsCustomer Success

Job description

We’re currently hiring a Customer Success Specialist to join our expanding CS team here at Datenna. You’ll have the opportunity to work with geopolitical decision-makers and to guide our government clients to use our China intelligence platform to the best of its ability. Working with your own portfolio, you’ll host onboarding & training sessions, along with regular workshops to identify opportunities to upsell. You’ll develop a long-term strategy to ensure we’re constantly evolving our understanding of our customers' needs.

Job requirements

  • Similar working experience within Account and/or Project Management
  • Excellent communication skills, a problem-solving mindset, and a team player
  • Ability to present high-level information as well as detailed demonstrations of our product
  • Strategic & empathetic - you’ll have the inner drive to exceed clients' expectations
  • Ability to effectively manage projects and prioritise competing business needs
  • Bachelor's and/or Master’s degree in Business/Economics/International Relations/China Studies or any related program, focus on China is a plus


  • After an onboarding period at Datenna, you'll own a government client portfolio and be the face of Datenna for our international clients (this includes business travel)
  • Coordinate with internal stakeholders, such as the Product Owner and China Research Team, to ensure our client concerns are being taken care of
  • Monitor clients' health and steer as needed
  • Gather insights to feedback to the Engineering team to ensure new product features fit our client’s needs
  • Identify opportunities for the sale of additional services to clients

What we offer:

  • Competitive salary (not like a typical start-up!)
  • All essentials: state-of-the-art hardware, pension scheme, traveling allowance and 30 holidays (as long as you promise to come back 😉)
  • Knowledge-driven, collective and individual development
  • A modern, hybrid workplace with flexible working hours to organize your own agenda
  • A nice working environment in the center of Eindhoven – with good coffee, a bunch of fresh fruits & snacks & daily freshly prepared lunch
  • Weekly Thursday afternoon drinks and board games