China Analyst - Client Success Manager
- Hybrid
- Alexandria, Virginia, United States
- Customer Success
Why you’ll love this job
Datenna is a fast-growing tech scale-up combining cutting-edge open-source intelligence (OSINT) and AI technologies to provide governments worldwide with critical insights into China’s techno-economic landscape. Our platform transforms OSINT into actionable insights on China’s Defense Industrial Base and broader technological ecosystem through advanced data processing and analysis.
The Role: As a Senior/Mid-Level China Analyst – Client Success Manager, you will play a pivotal role in ensuring the success of our clients across U.S. federal defense, intelligence, and policy communities. You will combine subject-matter expertise on China with client-facing engagement, serving as both an analyst and trusted advisor. Managing your own portfolio of clients, you’ll lead or support research projects, deliver product demonstrations, host training sessions, and provide ongoing engagement to strengthen client adoption and renewals. As an expert user of Datenna’s China OSINT platform, you’ll facilitate strategic dialogues, surface client feedback to our engineering team, and help shape the long-term strategy for meeting evolving customer needs.
Your Mission at Datenna
Engage in strategic dialogues with clients and prospects in the defense, intelligence, and policy communities
Work closely with Datenna’s China experts to deliver impactful research, insights, and client success outcomes
Manage onboarding, training, and support for your portfolio of government clients, ensuring adoption and value realization
Gather, synthesize, and communicate client feedback to inform product development and feature evolution
Support business development and contract growth through trusted relationships, tailored solutions, and renewal processes
Support sales with technical product demonstrations to build strategic partnerships with prospective clients
What Makes You a Great Candidate
5–10 years of relevant experience in China analysis, client success, or government engagement
Strong knowledge of China’s foreign policy, politics, military, and/or technology sectors
Demonstrated ability to manage and grow strategic customer relationships with senior stakeholders
Excellent research, writing, and public presentation skills with the ability to translate complex issues into clear insights
Collaborative and problem-solving mindset, capable of balancing tactical execution with long-term strategic planning
Client-oriented, empathetic, and driven to consistently exceed expectations
Preferred Qualifications
Work experience in the U.S. defense, intelligence, or related policy community
Mandarin Chinese language skills
Familiarity with Chinese government policies such as military-civil fusion, dual circulation, or industrial strategies
Ability to obtain a U.S. security clearance
Experience working in a startup, scale-up, or entrepreneurial environment
Applicants may be subject to a screening process. Level and salary compensation will be dependent on experience and suitability.
Why you’ll love Datenna
Work on globally impactful projects in geopolitical intelligence
Lead innovation in OSINT and AI technologies
Competitive compensation and benefits
Dynamic, international team environment
Significant growth opportunities in a scale-up
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Thank you for applying!
We have received your application and will be in touch shortly. This is the process we follow: 1. Screening Call with a Recruiter Our journey together starts with a brief call. We’ll discuss your experience, career goals, and provide an overview of the role. It’s an opportunity for us to get to know each other better. 2. Behavioral Interview Next, you’ll have a behavioral interview where we’ll explore your past experiences, problem-solving abilities, and how you handle various situations. This helps us understand how you align with our values and work culture. 3. System Design Interview (for Tech Roles) For technical roles, you’ll participate in a system design interview. We’ll dive into your ability to architect scalable and efficient systems, assessing your design thinking and technical expertise. 4. Skill Assessment In the final stage, you’ll undergo a skill assessment tailored to your role. For technical positions, this will be a technical interview focused on your specific expertise. For other roles, you’ll take part in a case interview that evaluates your problem-solving and analytical skills.
